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AI receptionist for HVAC

Heating & air · North Georgia

AI receptionist for HVAC companies

An AI receptionist for an HVAC company answers every call, including the no-heat call at 9 p.m., collects the address and problem, books the visit into your calendar, and texts your on-call tech the details. Nth Theory sets up Friday to do exactly that for heating and air companies across North Georgia, and to hand anything tricky to your team.

CALL FRIDAY: (706) 925-7451 BOOK A WALKTHROUGH USE THE CONTACT FORM

See what you'd get: a sample of the dashboard where every call Friday takes shows up (made-up data).

Friday at a glance

Hours: Answers 24/7, including nights, weekends, and holidays.
Booking: Books appointments directly into your calendar (Cal.com), in the open slots you set.
After each call: Texts or emails you a short summary: who called, what they need, and what was booked.
Hand-off: Passes tricky or sensitive calls to your staff with the details already written down.
Honesty: Friday is an AI. If a caller asks, she says so plainly.
Service area: Calhoun, Rome, Cartersville, Dalton, and the rest of North Georgia. Setup meetings in person at your business or by video.

Example calls

Scenarios showing how Friday is set up to handle common calls. Your rules decide the details. To hear her yourself, call (706) 925-7451.

After hours

No heat, 9:40 p.m. in January

“Our furnace quit and it's 28 degrees outside. We've got a baby in the house.”

Friday: Gets the address, system type, and callback number, confirms it's urgent under your rules, and books the first emergency slot.

On-call tech gets a text with the details. You get the summary.

Routine

Spring tune-up

“Can I get my AC checked before summer?”

Friday: Confirms the address and that it's a maintenance visit, offers open slots, and books one into your calendar.

Appointment on the calendar, summary in your inbox.

Safety

Gas smell near the furnace

“I smell gas by the furnace closet.”

Friday: Tells the caller to leave the house and call 911 or the gas company first. Doesn't try to diagnose anything.

Your team is alerted immediately with the caller's details.

Price shopper

“How much is a new unit?”

“What do you charge to replace a heat pump?”

Friday: Explains that a tech needs to see the system to give a real number and offers to book an estimate visit.

An estimate appointment instead of a hang-up.

What Friday does, and what she won't

Does

Answers every call 24/7, including nights, weekends, and holidays.
Answers common questions from information you approve: service area, hours, brands you service, whether you do maintenance plans.
Books service calls, tune-ups, and estimate visits directly into your Cal.com calendar.
Flags emergencies using your rules and alerts your on-call tech.
Texts or emails you a summary of every call.
Hands tricky calls to your staff with the details written down.

Won't

Diagnose equipment or walk a caller through repairs.
Quote prices you haven't approved.
Promise an arrival time you haven't set.
Pretend to be a person. If asked, she says she's an AI.

How Friday handles HVAC emergencies

You decide what counts as urgent: no heat in winter, no cooling in a heat wave, an elderly person or infant in the home, water pouring from the air handler. When a call matches, Friday marks it urgent, books the first emergency slot you have opened, and texts your on-call tech the address, the problem, and a callback number.

If a caller mentions a gas smell, a burning smell, or a carbon monoxide alarm, Friday doesn't troubleshoot. She tells them to get out of the house and call 911 or the gas utility first, then alerts your team right away.

Hand-off to your staff

Friday handles the routine calls and passes the rest to a person: an upset customer, a warranty dispute, a commercial account, a caller who simply wants to talk to someone. Your staff gets the caller's name, number, address, and reason for calling up front, so the conversation picks up where Friday left off.

Frequently asked questions

What does an AI receptionist do for an HVAC company?

It answers calls when your team can't: after hours, on weekends, and while everyone is on a job. Friday collects the caller's address and problem, books the visit into your calendar, flags emergencies, texts your on-call tech, and sends you a summary of the call.

Can it tell an emergency from a routine call?

Yes, using the rules you give it, such as no heat below a certain temperature, no cooling in summer, or a vulnerable person in the home. Matching calls are marked urgent and your on-call tech is alerted.

What happens if someone reports a gas leak?

Friday tells the caller to leave the house and call 911 or the gas utility, then alerts your team right away. She doesn't try to troubleshoot it.

Will Friday quote prices to callers?

Only prices you approve, such as a standard diagnostic fee. Otherwise she explains that a technician needs to see the system and offers to book an estimate.

Which calendar does Friday book into?

Friday books into a Cal.com calendar today. If you run your schedule in other software, tell us what you use during setup and we will tell you honestly what connects.

How do I hear it?

Call Friday at (706) 925-7451 and pretend your furnace just quit. Then use the contact form to talk about setting one up for your company.

Stop losing no-heat calls to voicemail

Call Friday the way your customers would, or send us a note about your shop.